Comcast is Evil
I hate them. Pretty passionately. Far too many hours of my life have been spent dealing with their customer service, to little or no avail. One such instance happened like this…
I was scheduled to receive the professional installation of Comcast cable internet on a certain day. The workman arrived on said day, 2 hours late, and I had to leave because I was already late for class. I ran to class, and got back later in the day to find the box with the modem, etc. still in cellophane sitting on my desk in front of my computer. After trying to install it for an hour unsuccessfully, I called customer service to solve the problem. After an hour on the phone, the operator told me “I don’t think your computer can access the internet.” - This is after I’d had their service at two previous locations with the same machine. Upon telling him this, he said he didn’t know what to tell me. After repeatedly asking him to have someone come out and help, he told me they would have to charge me $100 and it would be the following week. I told him no, this was their problem and they were going to solve it- now, and for free. Someone came out two days later, it turned out the previous workman hadn’t even connected out house to the internet. After connecting the house, the guy poked his head in the door and told me I was set, then left. I tried to set up the modem again, to no avail. So I called again. Again, an hour later, after being told it was my fault repeatedly, another work order was scheduled. And again, I was told I was being charged $100 for the visit, and it would be two weeks. And after protesting (again), someone came out two days later. This time, the workman said our entire connection was shoddy and should have been replaced. Luckily this was a nice guy (the only in the company) or their would have been a murder that day. After repairing the connection box, actually installing the modem I had paid Comcast to install, and apologizing, the workman left.
Then my bill came.
With $300 in work orders, and the professional install fees. On top of that, Comcast had the nerve to charge me for the week I didn’t have internet. It took two and a half additional hours on the phone to get the charges taken off, after threats of violence, pain, and family harm to those I spoke with.
In all, Comcast is an evil empire that was (for me) a monopoly and my only choice for internet in the town. I know many others have been reduced to this same fate, and I feel their pain.
Now Comcast has a whole new level of evil they’ve reduced themselves to: hacking their own customers. Read the Wired article to learn more about Comcast’s Malicious Customer Hacking.
